Seeking a Technical Support Specialist (CRM, B2B) | Moscow | Hybrid An accredited IT company that develops its own CRM platform for pharmaceutical, medical, and other large companies is looking for a Technical Support Specialist. This is not a call center. The main work involves written support for corporate clients: you need to understand the problem and see it through to resolution.

What you will do: — Accept and process B2B client requests considering SLA and priorities; — Clarify details and reproduce errors; — Independently search for solutions; — If necessary, assign tasks to developers and other departments and monitor their completion; — Get back to the client with a clear answer; — Maintain and update the knowledge base.

What is important: — Experience in technical support or software maintenance; — Experience working with corporate clients; — Ability to independently troubleshoot technical problems; — Excellent written communication skills; — Independence and good self-organization; — Basic SQL and database experience will be a plus.

Conditions: — 80,000 RUB net; — Official employment according to the Labor Code of the Russian Federation from day one; — Accredited IT company; — Moscow, hybrid format, office near m. Profsoyuznaya; — Schedule 5/2, 9:00–18:00, no night shifts or on-call duties; — Voluntary Medical Insurance (DMS); — Annual bonus; — Company equipment; — Training and opportunities for career development within the company. Activity monitoring system is used on the work computer.

Selection stages: Interview with HR → Technical interview → Online testing.

If interested, send your resume to @hrvsit

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