We are looking for not just a "caring manager", but a strong salesperson who understands: a VIP client is not only a status, but also a resource that needs to be developed. We need a person with a business acumen, capable of converting service into loyalty, and loyalty into money.
What needs to be done:
- Active sales: conduct calls for customer service, as well as direct and additional sales.
- Activity monitoring: meet sales targets and monitor changes in user behavior.
- Return and retention: work in CRM to create personalized offers, congratulate clients and help them choose services.
- Ticket support: fully manage user requests in your segment and record key actions in the database.
- Interaction: complete tasks from your supervisor and closely communicate with other company departments.
What we expect from you:
- Communication skills: you are a master of making outbound calls for customer service and upselling.
- Result-oriented: ability to meet sales targets and quickly track changes in user activity.
- Loyalty management: understanding how to win back clients through personalized offers and personal attention.
- Administration: discipline in maintaining logs, recording feedback, and supporting tickets.
- Team player: ability to effectively interact with related departments and listen to your supervisor.
What we offer:
- Stable income and a fully remote work format.
- Balanced schedule: work with weekends on Saturday and Sunday.
- Support: onboarding, training, and regular communication with the Head of VIP.
- Care: compensation for medical services and sports.
- Resources: we provide work equipment
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