Operations Director (COO)

Moscow, hybrid

Reporting to: CEO; functionally — Head of Operations (India)

About the Role

Manage the operational activities of the recruitment agency in Russia and ensure operational compatibility with the head office in India. You will be responsible for the smooth running of processes, scaling the model, and timely reporting to the parent company.

Responsibilities

— Manage the full operational cycle: from client request to vacancy closure and invoicing — Build and optimize financial reporting, implement KPIs, develop CRM — Resource planning and fulfillment of SLAs for clients — Prepare regular reports for the head office (India): funnel, metrics, project status, ad-hoc — Synchronize standards and processes between Moscow and India — Interact with commercial, financial, HR, and legal departments

Requirements

— Experience as COO / Operations Director in recruitment, staffing, or service business — Experience in building processes "from scratch" or in a rapidly growing environment — Team management of recruiters/coordinators for at least 3 years — Experience in reporting to external stakeholders (head office, investors) — Knowledge of recruitment metrics, Labor Code of the Russian Federation, experience with CRM — Proficient in Excel/Google Sheets, BI tools — English — for correspondence, reports, and negotiations

We Offer

— Benefits package: employment according to the Labor Code of the Russian Federation, paid vacation and sick leave — After probation period: voluntary medical insurance (DMS), transport reimbursement, corporate phone compensation, professional development funding — Probation period: 3 months — A key leadership role with a direct impact on business growth — International structure with a head office in India — Hybrid format