Arcsinus is an engineering team with 14 years of experience in creating corporate IT systems for large companies in retail, real estate, medicine, transport, logistics, and other industries.
We are currently looking for an Account Manager to help our existing clients get more value from collaborating with Arcsinus. It's important for us not just to maintain contact, but to deeply understand our clients' businesses, see their needs, and find new opportunities where our team can be helpful.
What you will be doing:
- Develop relationships with existing clients, communicate regularly, understand their plans, priorities, and IT-related tasks.
- Find new opportunities for collaboration: expand the circle of contacts within companies, reach out to other departments, and meet people who initiate projects and make decisions.
- Identify client needs: find out what challenges the business faces, what results the client expects, and how our team can help them.
- Forward pre-processed requests to the team, organize meetings, and help technical specialists better understand client needs.
- Develop collaboration with the team: consider the history of working with the client, feedback, current projects, and agreements, interact with project managers.
- Maintain a contact database, record promising tasks, agreements, and next steps.
What we expect:
- Experience working with corporate clients in IT services, custom development, integration, or digital: in account management, business development, consulting, or project management with a strong client-facing component.
- Technical literacy: understanding how software development and support, corporate systems, integrations, and automation work.
- Ability to communicate with clients about IT in an understandable language, explain the team's capabilities, and know when to involve technical specialists.
- Interest in the development of the IT market, new technologies, and the application of AI in business.
- Ability to listen, ask precise questions, identify client needs, and turn them into concrete tasks.
- A systematic approach to work: record agreements, meet deadlines, and bring tasks to completion.
- Initiative, tact, and the ability to build long-term business relationships.
We are looking for someone who is interested not just in managing a client base, but in delving deeper into business challenges, building trusting relationships, and finding opportunities for joint development.
Conditions:
Location: Moscow
Work format: remote, but with the possibility of periodically participating in offline meetings with clients, as well as attending industry events in Moscow.
Compensation: fixed salary + performance-based bonus; a transparent motivation scheme is open for discussion during a meeting.
