• Managing, contacting, and qualifying inbound warm/hot leads to Crimson
• Providing resources to lead to inform them of opportunities with Crimson
• Working as part of a high performing team to provide the best experience to potential Crimson students

What are the main responsibilities for this role?

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Schedule meetings for the leads to meet with Crimson’s Academic Advisors
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge

What skills and experience are required?

• Proficient in English - Spoken/Written
• Experience in Customer Service, Customer Success
• Experience in US college admissions will be preferred but not required
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services sector and using CRM (Salesforce) and multiple systems and platforms

Why work for Crimson?

• Flexible working environment, you will be empowered to structure how you work
• Limitless development and exposure- our internal promotions/role changes made up 33% of all recruitment last year.
• $1,000 training budget per year
• Psychologist on staff
• Impressive fireside chats and workshops to help the team continuously level up
• Radical Candour is a feedback approach we live by
• We’re a global player with 30 markets (and growing) across the globe!

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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