Support Manager

[Enty] is an Estonian startup that’s changing the way companies are managed. We bring together all essential back-office tools under one roof. Usually, every company deals with a multitude of complex processes — accounting, invoicing, employee onboarding, contracts — all scattered across different platforms.

Our goal is to gather all these “boring” things into a single product and make them simple, automated (or even invisible), turning company management into a smooth and aesthetic end-to-end experience.

Who we’re looking for and why

We are currently looking for an attentive, friendly, and responsible Support Manager who will become the voice and face of Enty for our clients. We’re open to candidates with no prior experience — as long as you’re eager to dive into the digital world and have that spark in your eyes!

Your responsibilities will include:

— Communicate with clients via chat and email in English

— Assist clients with using the Enty platform and navigating processes: company registration, reporting, etc.

— Forward technical or legal requests to the relevant specialist teams

— Monitor the progress and deadlines of client tasks

— Improve the knowledge base and internal support processes

Who you’ll be working with

Our product is complex but interesting — an experienced Customer Care Team Lead will help you get up to speed.

You’ll have influence over how to make our customer support better — we’re open to new ideas and willing to try different approaches. You’ll always have support from our team.

Requirements

— Excellent English (B2+/C1), both written and spoken

— Ability to explain complex things in simple terms

— Quick to grasp new products and tools

— Responsible, attentive, and empathetic

What we offer

— Fully remote work in a European startup

— Salary in euros

What to do

You need to complete the form and wait for our reply — we usually get back within a week.