Head of Support (HelpDesk / First Line)

Looking for a Head of Support (HelpDesk / First Line) at PASHA Insurance. We need not just a HelpDesk manager, but someone who can develop the support function as a full-fledged service for the business.

Important:

• strong technical background and understanding of IT infrastructure;
• experience in managing and developing a team;
• developed people management and communication skills;
• building, optimizing, and developing support processes;
• focus on service quality and user experience;
• strategic thinking and a systematic approach;
• high degree of responsibility for results.

If you are considering the next step in your career or know a specialist who might be interested in this role, I will be happy to discuss the details in private messages.

📍 PASHA Insurance