Description

Support of the Unified Front System (UFS) application system regarding business processes for deposit and lending directions;

• Work in a friendly support engineer team (28 people, three locations);

• Performing support tasks for functional subsystems (FS) of the UFS AS and SmartApp AS (Virtual Assistant). The team is responsible for over 60 FS of the UFS AS;

• Implementation of the full support cycle: participation in P&I, deployment to P&I and production environments, monitoring configuration, incident management and resolution, SLA and technical standards compliance, interaction with the duty shift, etc.

Responsibilities

• Work in project teams. Interaction with analysts, testing group, and related teams;

• Implementation of new versions of application software;

• Administration and support of the UFS AS (production and test stands for acceptance tests, etc.);

• Conducting acceptance tests for application software;

• Resolving incidents in the production environment. Working with requests (RFC/INC/PRB);

• Use of automation scripts;

• Configuration of monitoring and alerting systems triggered by deviations in the operation of the supported FS;

• Analysis of AS monitoring results, improvement of system performance and reliability;

• Work with a broad technology stack: Git, BitBucket, Jenkins, OpenShift, Nginx, SberLinux, Ansible, Grafana, Zabbix, Python, etc.

Requirements

• Experience in supporting application software and business processes.

• Knowledge of network protocols;

• Understanding of REST architecture;

• Ability to work with large volumes of information, capacity to work in stressful situations at a very active pace.

• Over 3 years of experience in supporting application or system software will be an advantage;

• Knowledge of ITSM, ITIL methodologies is desirable;

• Knowledge of business processes related to the supported services;

• Experience with container management platforms (OpenShift, Kubernetes or similar) is welcomed;

• Experience with server OS (Linux or Solaris, Windows) will be a plus;

• Experience with bug tracking systems (Atlassian Jira or similar) is desirable;

• Experience with DevOps tools: Git, BitBucket, Jenkins, Nexus, Ansible or their equivalents will be an advantage;

• SQL query writing skills will be a plus;

Conditions

• Work in Russia's largest bank;

• Employment in accordance with the Labor Code of the Russian Federation;

• Regular corporate training;

• VHI, accident and critical illness insurance;

• Vibrant and eventful corporate life;

• Friendly team of like-minded colleagues;

• On-site work format ("President Plaza", Kutuzovsky Prospekt, 32 bldg. 1 (Park Pobedy, Kutuzovskaya, MZK Kutuzovskaya stations))