Description
The first stage of selection for this vacancy is a conversation with an AI recruiter. After applying, you will receive an invitation via email to take a preliminary interview with GigaRecruiter on Telegram. The dialogue will take approximately 10 minutes. Its purpose is to clarify missing details and expedite the review of your application. GigaRecruiter is just starting its journey, so we ask for your understanding. Your experience and participation will help make it convenient and useful!
Responsibilities
- processing/resolving incoming requests, consulting bank employees on technical support issues for automated user workstations (PC/VARM/Office Equipment/Mobile Devices)
- remote resolution of requests for configuring user workstations/VARM, installing/configuring software using MS SCCM and remote administration tools (RDP)
- interaction with related IT departments of the Bank and service companies on matters of providing technical support services
Requirements
- higher/secondary specialized technical education
- experience in supporting user equipment in a corporate environment (workstations, infrastructure, IP telephony, etc.) is welcome
- experience administering MS Windows 10, Linux
- experience working/administering MacOS/iOS, Android is welcome
- experience administering MS Office 2016, LibreOffice, P7 is welcome
- understanding of the basic principles of building local and global computer networks, fundamentals of Microsoft network infrastructure
- understanding of the principles of operation of TCP/IP, DNS, DHCP, email programs
- high learning agility and desire to develop in the chosen field, work in a cohesive team
- confident, literate speech
- analytical mindset, ability to work with large volumes of information
- stress resistance, responsibility, communication skills
- instrumental proficiency with AI for analysis, generation, and automation is welcome
Conditions
- place of work: Tula, Kominterna St., 31
- salary + bonus (quarterly/annual)
- work in the largest bank in Russia
- employment in accordance with the Labor Code of the Russian Federation
- free fitness and sports facilities on the office grounds
- flexible mortgage discount, equal to 1/3 of the Central Bank key rate
- preferential lending terms
- VHI (Voluntary Health Insurance) from day one and preferential insurance for family members
- free SberPrime+ subscription, discounts on products from partner companies
- corporate pension program
- company-paid training: online courses in Sber's Virtual School, opportunity to obtain new qualifications
- courses for future parents, financial support for young mothers, children's recreation and gifts paid for by the company
- shift work schedule:
Mon-Fri. 9:00 AM - 6:00 PM (main shift), periodic duty on Sat/Sun, evening/night shifts (11:00 AM - 8:00 PM, 2:00 PM - 11:00 PM)
