Support Agent (Chats Only)

Responsibilities:

• Communicating with users in real-time via chat and resolving their issues.
• Working with ticket systems: creating tasks, reporting bugs, submitting requests to development.
• Interacting with the company's partners and contractors.
• Working with the back office and admin panels.
• Participating in intra-team activities and processes.

Requirements:

• Developed communication skills. You know how and are not afraid to ask questions; you can find common ground with both users and company employees.
• High level of empathy. You can't get anywhere without it: our goal is to make customers happy, and to ensure that contacting us doesn't cause stress.
• No grammar issues. Support is the face of the company, and we maintain our standards.
• Ability to work with a large volume of information. We will help, but we also expect independence from you.
• Responsibility and a high level of discipline. You know how to see things through to completion, and you don't need to be supervised or monitored at every step.
• Stress resistance and a cool head. In our field, it is extremely important to remain a professional in any situation.
• Relevant experience in support or customer service is desirable, but we are willing to make an exception for a promising candidate.
• Familiarity with tools such as: Confluence / Teams / LiveChat / HelpDesk.

What we offer:

• Remote-first: Work from anywhere in the world.
• Vacation: 24 calendar days of vacation, 5 paid sick days, 2 additional days off per year, and paid sick leave.
• Schedule: From 01:00 to 11:00 (GMT+3).
• Bonuses: Gifts for birthdays, work anniversaries, and important life events.
• Probationary period: 3 months, with the possibility of shortening based on performance.
• Development: Monthly budget for training and professional development.