We are looking for a Chief Operating Officer (COO) with 3-4 years of experience specifically in the high-risk domain, who will take on the operational and commercial management of the payment business, focusing on optimizing payment infrastructure, scaling business processes, and directly impacting the company's P&L and profitability.

Responsibilities

• Manage the operational activities of the payment business and ensure the stability of all key processes. • Be responsible for efficiency: PSP, acquiring, payment methods, processing, approval rates, declines, chargebacks, fraud, and related metrics. • Manage key PSPs, banks, processors, and other payment partners: negotiations, terms, tariffs, limits, reserves, and quality of work. • Develop and scale payment flows, increase approval/conversion rates, and reduce operational losses. • Participate in the formation and implementation of commercial strategy: new markets, products, partners, and revenue sources. • Control key financial and operational metrics and influence P&L, gross margin, unit economics, and profitability. • Build organizational structure and manage cross-functional teams. • Coordinate the work of Operations, Payments, Risk, Compliance, Finance, Sales/Business Development, and other functions. • Make quick decisions under high uncertainty and promptly resolve critical issues with payments and partners. • Formulate KPIs, management reporting, and an efficiency control system. • Scale processes without losing control over risk, compliance, and operational quality.

What is important to us

• 3-4+ years of experience specifically at the COO / Chief Operating Officer / Operations Director level with significant responsibility in payments / PSP / acquiring / iGaming. • Commercial background: the candidate must understand how operational decisions affect revenue, margin, and profitability. • Experience managing external payment partners and conducting complex commercial negotiations. • Understanding of payment metrics: approval rate, conversion, decline rate, chargeback, fraud, processing costs, and profitability flows. • Experience managing teams and several functional areas simultaneously. • Strong analytical and problem-solving skills. • English language — confident working level. • Willingness to work in a dynamic international environment and make independent decisions.

Will be a big plus

• Experience in building or scaling your own payment/PSP division. • Contacts among PSPs, acquirers, banks, and payment providers. • Experience with international markets and multiple jurisdictions. • Experience managing P&L or a full business unit. • Understanding of AML/KYC/KYB, fraud prevention, and compliance in the context of high-risk payments. • Experience in restructuring the operational model or rescuing a business from complex operational situations.

What we offer

• Competitive compensation tied to the level of responsibility and experience. • Remote format or hybrid option at your choice within an EU country. • Employment, we can also do B2B format. • Dynamic environment with a growing company mindset. • Influence on the commercial results of the project.

How to contact: @cassinirocket CV + a few words on how your experience matches.