Description
We are inviting an application administrator to join our business application support team.
Modern technologies and work organization approaches. Professional team. Interesting tasks and valuable experience.
Responsibilities
- Second-line support for automated systems;
- Conducting initial analysis of error causes, and transferring them to internal and external developers when necessary;
- Analyzing system logs (ELK), using simple database queries (Oracle) to find and fix errors;
- Investigating integration errors between systems;
- Creating, modifying, blocking user accounts in the described systems, managing the role model;
- Updating directories and reference data;
- Consulting users within your area of responsibility;
- Interacting with technical support of contractor organizations, analysts, and developers;
- Updating the knowledge base (Confluence), writing instructions and reports.
Requirements
- Higher education;
- At least 2 years of experience in user technical support;
- Independence, proactiveness;
- Knowledge of SQL basics and DBMS operations;
- Knowledge of XML structure, tools for working with XML;
- Understanding of the architecture and principles of enterprise information systems, web services, integrations;
- Knowledge of Postman, XMLSpy, SQL Developer, or similar tools;
- Experience with Jira/Confluence/Service desk systems;
- Knowledge of ITIL fundamentals and IT process automation;
- Ability to use neural networks in daily work.
- Experience in the insurance industry is a plus.
Conditions
- Hybrid work format (modern office in Moscow, Olympiysky Prospekt 14);
- Preferential mortgage lending terms;
- Free SberPrime+ subscription, discounts on products from partner companies: Okko, Sber Market, Mega Market, Samokat, Eapteka, and others;
- Private health insurance from day one and insurance discounts for family members;
- Corporate pension program;
- Children's recreation and gifts covered by the Company;
- Company-sponsored training: online courses, unlimited access to a library and training at the Corporate University, trainings, meetups, and the opportunity to acquire new qualifications.
