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Selecty
Russia3 hours ago
250,000 – 300,000 RUB
per month
Reach out directly about this role
Grade
Middle
Experience
from 3 years
Work Format
Remote
Employment
Full-time
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Vacancy: Business Analyst (Customer Experience and Service Processes) Company: Selecty (KA) Format: remote, RF 📍 Employment: full-time Salary 💸: 250–300k RUB net under Labor Code (there is an option for self-employed) We are looking for a business analyst for a banking project to develop a Unified Service Platform for cross-servicing clients/partners. The project is aimed at forming unified requirements for customer service and developing tools for seamless support of club clients. ⚡️****Requirements
• 3+ years of experience in banks as a business analyst • Experience in managing and optimizing business processes • Understanding of customer experience and contact center processes • Experience with claims processing and project activities • Experience implementing new processes and changes in employee workflows • Skills in conducting pilots, testing hypotheses, and evaluating initiative effectiveness • Ability to calculate economic impact and defend results to management • Proficient in Excel — mandatory • Knowledge of PowerPoint and Visio • Confident communication, presentation, and argumentation skills • Independence, systematic approach, attention to detail, and proactive attitude
🥇 Responsibilities
• Management and optimization of contact center processes • Implementation of new processes and changes in employee workflows • Conducting pilots to confirm or refute hypotheses • Optimization of existing processes, including for improving resource utilization and personnel optimization • Calculation of the economic impact of planned and implemented initiatives • Preparation and defense of work results to management • Interaction with related departments • Participation in the launch of new banking products • Description and visualization of business processes • Participation in the development of processes related to security and crisis management procedures
🔥 Conditions
• Employment under the Labor Code of the Russian Federation or as a self-employed individual • Equipment provided • Voluntary Medical Insurance with dental coverage • Fitness compensation • Discounts on training, cinema, Skyeng • Salary indexation • IT accreditation**
