The inclusive early development center Rostok Nadezhdy is looking for a Manager.
The "Rostok Nadezhdy" Center is included in the Register of Social Service Providers of the Krasnodar Territory. Currently, there are 4 branches open in the Krasnodar Territory: Krasnodar, Kropotkin, Slavyansk-on-Kuban, Anapa. This year, the Center celebrated its 10th anniversary. The goal is to provide high-quality medical and rehabilitation care to children with special needs and their parents. To do this with high dedication and involvement in a team of highly professional doctors, educators, and psychologists.
Due to the expansion of our geographical reach and the opening of new branches, the team needs an experienced Manager capable of establishing business processes in the commercial, administrative-economic, and social blocks of the center in Krasnodar. As well as leading and making the marketing and sales direction effective. Approximately 20-25 employees will be directly subordinate.
Main tasks and responsibilities:
- General management and organization of the center's operational activities (commercial, administrative-economic, and social blocks);
- Analysis of the center's activities based on key performance indicators, preparation and implementation of proposals to increase revenue, reduce expenses, and increase the center's profitability;
- Full cycle of personnel management for the assigned departments to achieve set results: analysis, planning, task assignment, organization of their execution, interim and final control, feedback, training, and mentorship;
- Quality control and timeliness of reporting for all assigned departments. Assessment of the quality and effectiveness of the assigned departments' work;
- Direct involvement in the work of those departments where there are process disruptions and difficulties in achieving results. Troubleshooting operational processes;
- Monitoring and control of timely and effective scheduling of all specialists in the medical and psycho-pedagogical blocks;
- Control of specialists' work in CRM, report generation and analysis, task assignment;
- Interaction with the SMM manager, development of a plan and coordination of actions of the entire team during events and meetings;
- Sales management: analysis, development, and execution of the sales plan;
- Attracting new clients and retaining existing ones in the current service promotion channels. Development of new channels;
- Systematic work with charitable foundations;
- Inventory accounting and planning for the Center;
- Conducting inventories and audits;
- Administrative and economic support for the center's operations (4-story building, > 1000 sq.m);
- Development and implementation of activity standards, documentation, regulations, and instructions. Employee training and supervision of their execution;
- Interaction with regulatory and municipal authorities;
- Analysis and ensuring a high level of service.
Expectations:
- Higher education. Continuous learning and professional development is an advantage;
- Experience in a management position;
- Ability to plan, delegate tasks, and complete them on time;
- High communication and organizational skills;
- Experience in team building and management;
- Ability to work with task and project management tools (e.g., Kaiten, AlfaCRM, Bitrix);
- Proficient user of Excel and Google Docs;
- Stress resistance, ability to work in a multitasking environment;
- Internal maturity, ability to make decisions and take responsibility for the process and its outcome, regardless of its success.
Conditions:
- Official employment in accordance with the Labor Code of the Russian Federation;
- Work schedule: 6/1 from 9:00 to 18:00. Saturday from 9:00 to 14:00 by agreement;
- Corporate training and onboarding;
- Opportunity for career growth;
- A decent salary (base + KPI) is open for discussion with the successful candidate based on interview results and recommendations;
- And most importantly! Participation in a cause that gives hope for the well-being of children with special needs and their families.
