The messenger aggregator for business communications ChatApp is looking for an Operations Director to help us transform the current operational model into a scalable system capable of handling growth and ensuring predictable results.

ChatApp is a rapidly developing B2B SaaS platform that provides solutions for corporate communications: a single window for messengers, chatbots, newsletters, a scenario builder, and CRM integration. We help businesses automate customer communication and increase sales efficiency. The company is in an active growth phase: the team already has over 80 people. The company has offices in Stavropol, Almaty, and Moscow, with some employees working remotely.

Currently, the team needs not just an administrator, but a process architect — someone who sees the big picture, can lead the team to results, and take responsibility for building a growth-oriented system.

Key Tasks

Building and scaling the operational system:

• Develop and implement end-to-end operational processes that connect all departments: development, sales, support, marketing, administration and finance.
• Implement a regular management system: from setting plans and sprints to in-depth analysis of deviations and execution control.
• Develop and implement KPIs, OKRs, SLAs, and SOPs for all key functions.

Scaling the team and structure:

• Participate in shaping the company's organizational structure for new scales.
• Develop the management team; implement a system for performance evaluation and career growth.

Operational management:

• Ensure the efficiency of all business processes: clients, HR, marketing, sales, development.
• Manage resources and workload distribution among teams; coordinate team work.

Culture and leadership:

• Build a culture of responsibility, transparency, and results orientation.
• Implement a system of regular management and feedback.
• Prioritize product development based on customer feedback and market trends.

Looking for someone who:

Experience and background:

• Has 5+ years of experience in operational positions in B2B SaaS.
• Has worked with companies in an active growth phase (scale of 100–200 people).
• Has managed multiple products or projects simultaneously.
• Has experience building or scaling a back office in an IT company.

Skills and competencies:

• Data-driven management — makes decisions based on metrics, KPIs, unit economics.
• Understanding of B2B SaaS — unit economics, MRR, churn, contractual work with enterprise clients.
• Systems thinking — sees the root causes of problems, not just firefighting.
• Process building skills — has successfully rebuilt processes, not just maintained them.
• Leadership qualities — experience managing teams of 100+ people.
• Proactivity — does not wait for instructions, offers solutions.

Will be an advantage:

• Experience working with international teams and distributed offices.
• Knowledge of automation and project management tools (Jira, Bitrix24, CRM systems).
• Experience working with Skolkovo residency or similar preferential regimes.
• MBA or additional management education.

The company offers:

• Real influence on strategy — you will become a key player in the company's development at the top management level.
• Ambitious tasks — building a system from scratch in a fast-growing SaaS company.
• Work format — in-office (Moscow).
• Strong team — working with professionals passionate about their work.