Remote Vacancy.
IT company X5 Tech (X5 Group) is looking for a CTO for its communications platform.
The goal is to create and develop an OS platform across the entire X5 Group of companies. The team consists of about 70 people (4 sub-teams).
X5 Group is a Russian retail company managing the "Pyaterochka", "Perekrestok", and "Chizhik" grocery store chains, as well as digital services "Vprok.ru Perekrestok", 5Post, "Mnogo Lososya", and the Food.ru media platform.
X5 Tech is an IT company and the main digital partner for X5 Group's retail chains and businesses. A team of over 5000 specialists develops solutions that help the group's 372,000 employees work with maximum technological comfort and millions of customers buy fresh products quickly and conveniently.
Responsibilities:
- Increase the loyalty of actual and potential customers at all touchpoints with the company by quickly responding to customer inquiries (any type of complaint/compliment).
- Increase consumer NPS by improving service quality and customer communications.
- Minimize reputational risks from negative publications on social media/messengers, etc.
What we expect from the candidate:
- Experience managing a team of 60+ people.
- Experience as a CTO of platform solutions, knowledge of product management processes.
- Ability to work with high-load systems, scale them for large volumes of data and users.
What the company offers:
- Official employment with a white salary, quarterly bonuses based on performance.
- Convenient office with free parking near "Volgogradsky Prospekt" metro station / MCD "Kalitniki" and "Dobryniniskaya" metro station, "Oasis" Business Center.
- Flexible working hours (starting from 8/9/10 am) / Work schedule: 5/2, from 9:00 to 18:15 (until 17:00 on Fridays).
- Opportunity to work remotely or in a hybrid format.
- Comprehensive VHI package (including international coverage and dentistry), life and health insurance.
- Opportunities for learning and development at the company's expense: external training and seminars on professional topics, participation in the largest conferences in the country, digital and management skills development programs (Digital Academy, Team Lead School), online and offline masterclasses, "X5 Polka" corporate university, mentor school, and much more.
- Motivation programs for speakers and authors: internal Speak Up School, Write Up, achievements and points for presentations, speaker training for major national conferences, Habr author community, opportunities to share experience with a community of internal and external experts.
- Knowledge sharing through communities: 12 technical communities from Java to DevOps.
- Vibrant corporate life with numerous events, contests, and opportunities for creative realization: regular internal meetups, demo days, open mic sessions, IT Specialist Day, volunteer programs, X5 Idea Challenge corporate entrepreneurship.
