Customer Success Analyst (Onboarding/Integrações) - PT/ES

About Us: Asksuite has been recognized for 7 consecutive years as the best chatbot platform in the world for the hospitality/tourism industry. Our AI works 24/7 through instant multilingual messaging across various communication channels. Our omnichannel platform centralizes human interaction across all hotel channels on a single screen! We have clients in over 80 countries, have been recognized as the 7th best company to work for in SC by Great Place to Work, and the best in the world by Hotel Tech Awards in the tourism technology segment. We have over 150 talented employees on our team, and we are looking for someone who wants to learn and grow with us! What is expected for this position: Welcoming clients, national and international (LATAM and EMEA-ES), who have just acquired new plans. Guiding clients through technical processes with providers such as Portfólio Empresarial, Ads Manager (META), and/or Google Tag Manager. Conducting and supporting clients throughout the integration process of our technologies into newly acquired channels, especially tracking pixels for campaign optimization. Navigating the processes of collecting and verifying official documentation and webpages, maintaining constant alignment with clients. Acting as a liaison between partners and providers to ensure client activation in WhatsApp, VoIP telephony, and other products. Providing technical support to resolve potential integration failures. Possessing good communication skills for training and guiding the correct initial use of the platform, as well as collaborating with internal teams such as Implementation Success, Customer Success, Product, and Engineering to ensure a smooth client journey. Delighting clients with every interaction, offering solutions, and ensuring a good activation flow. Constantly analyzing departmental and individual results, aiming to increase performance volume and quality. You will be great if you have: Passion for the hospitality market, service excellence, and customer experience. High sociability and enjoy interacting and helping hoteliers from Brazil and other regions of the world. A desire for continuous development! Asksuite is constantly growing, and you will learn a lot about negotiation, Customer Success, SaaS, and integrations. You like goals and are motivated by challenges! Daily life in a startup is much better if you enjoy the adrenaline of the end of the month. You are fanatically committed to growth and development! There isn't much room for complacent people here; growth is the keyword! If you want to learn and improve every day, we speak the same language. Requirements: Higher education (completed or in progress) in any field. Availability to work 40 hours per week (hybrid model in Florianópolis/SC). Fluency in Portuguese and Spanish. It will be a plus if you have (optional): Experience in SaaS companies. Knowledge of WhatsApp Business API activation or experience with WhatsApp providers (such as Gupshup, Twilio, 360Dialog, etc.). Basic knowledge of APIs, webhooks, or integrations. Previous experience in Customer Success, focusing on onboarding or ongoing. Previous experience in support. Negotiation skills. Why people love working at Asksuite? Our Style: We are a young and constantly growing company. We have a feedback culture and many development opportunities. Dress code-free culture. We encourage foreign language and professional development courses. We are expanding internationally to over 80 countries. We offer opportunities for career progression within the company. We are among the top 10 (small) companies to work for in SC by GPTW. We are the best company in the world in hotel tech by Hotel Tech Awards. What we offer: National health insurance with no co-payment. Dental insurance. Veterinary insurance. Wellhub (formerly Gympass). Flash Benefits Card: R$ 1,250.00. Learning allowance per month: up to R$ 200.00. Psychological support. Life insurance. Financial education (Creditas). Relocation assistance (if needed). Birthday Day Off. Flexible schedule. So, do you see yourself here? Then register for our selection process and become part of this journey!