By agreement
Moscow · 3-5 years · 5/2 · Permanent contract
We are looking for a Head of Services Department who will take on the task of creating a unique solution: building an ecosystem of non-merchandise procurement and legal services, and creating an end-to-end process in a business-critical perimeter. This is a role where you will influence the strategy and architecture of services, not just their implementation.
What you will be doing:
- Define the product strategy and vision for the development of non-merchandise procurement and legal services; form a development plan taking into account the lifecycle stage of each service and defend it before stakeholders.
- Build an automated end-to-end non-merchandise procurement process: link market analysis, supplier sourcing, tender management, contract execution, and acceptance into a single logic.
- Develop the service landscape: maintain the operation of existing services, launch new ones, and move towards a unified end-to-end ecosystem.
- Design user experience: define the user persona and their needs, collect and prioritize requests, formulate improvement hypotheses, prepare and conduct experiments, adapt systems to improve experience.
- Manage requirements throughout the entire lifecycle of delivery and operation: collection, prioritization, support, interaction with external solution providers.
- Manage backlog prioritization, maintaining a balance between current service support, new service development, business-requested changes, and legal tasks.
- Build and manage the product team.
- Define and control system performance indicators.
- Create a methodological base for service operations.
What we expect:
- Experience launching new IT systems from scratch
- Experience in building end-to-end processes with their automation — the ability to link disparate stages into a single process.
- Industry expertise and knowledge of the non-merchandise procurement and legal services systems market.
- Customer centricity: a desire to improve the user journey and the ability to see user pain points.
- Skill in managing priorities in the face of competing requests.
- Strong communication skills: the ability to negotiate and influence without administrative pressure.
- Proactivity: you propose solutions, not just implement business requests.
- Strategic vision: the ability to see the development of services over several years and understand the connection with the business context.
Will be a plus:
- Experience with import substitution of non-merchandise procurement systems.
- Experience working with Electronic Document Interchange (EDI)
Working with us – is:
- Work in a company with a developed engineering culture;
- Flexible bonus system;
- Extended social package: voluntary medical insurance with dentistry from the first month of work, psychologist and life insurance, meal allowance, and mobile communication compensation;
- Autonomy in work, the opportunity to change rules, make mistakes, and create something new;
- Opportunities for professional growth, development programs for employees;
- Corporate training and access to a knowledge base;
- Internal professional communities and events;
- Modern office within a 2-minute walk from MCC ZIL.
- Progressive benefits system depending on employee tenure (e.g., partial compensation for travel, training expenses, sports activities).
Work location
Moscow
Prospekt Likhacheva, 15
LM Tech
