Description
IT B2C is the largest ecosystem within Sber. We are more than 8,000 people across 18 cities in Russia. We are engaged in the development and enhancement of retail solutions, making the Bank's services more accessible, secure, and convenient.
We are waiting for you!
Responsibilities
- Prioritization: determines the criticality of an incident and the urgency of response
- Communication: ensures information exchange between technical teams, management, and stakeholders
- Resolution: facilitates the swift identification of the cause and elimination of the failure
- Documentation: records events, actions, and incident results
- Analysis: Participates in post-incident analysis to prevent recurrence of errors
Requirements
- Experience in incident management and coordination of actions in IT infrastructure.
- Deep understanding of incident prioritization and classification processes.
- Skills in effective communication and organizing interaction between various departments.
- Ability to quickly analyze the situation and make decisions under uncertainty.
- Proficiency in incident documentation and analysis tools.
Conditions
- Annual bonus and yearly salary review
- Extended DMS from day one and preferential insurance for family
- Sber Corporate University, internal educational platform, participation in IT conferences
- Preferential mortgage at Sber, corporate pension program, SberPrime+ subscription, discounts from partners and services of the group of companies.
