Description

The Reliability Experts team, which deals with technological risks and issues. Experts know how to determine the criticality level of an application system and reliability requirements. The Reliability Expert is familiar with the process of managing the technological standard. The Reliability Expert understands and shares the reliability culture. In their work, the Reliability Expert deals with the Technological Incident Management Process, the Technological Problem Management Process, the Technological Risk Management Process, the IT Service Reliability Assessment Process, and the Technological Standard Management Process. The Reliability Expert participates in ensuring an ITSM (Information Technology Service Management) approach, where any activity of IT departments is considered as a service (IT service) aimed at solving customer (business) tasks. The Reliability Expert helps the team analyze incidents, log problems, reassess risks, raise the criticality level of a system, change the technological standard, and prepare for the bank's commission for reviewing high-priority incidents, as well as helps to fulfill the reliability requirements for IT services.

Responsibilities

• preparing slides with materials on automating reliability requirement checks
• collecting and analyzing data on fulfilling reliability requirements
• analyzing incidents on IT services
• assisting teams in determining the criticality of IT services
• validating risks on IT services
• drawing BPMN diagrams of processes
• analyzing problems on IT services.

Requirements

• final year of university in an IT field
• knowledge of how IT architecture is structured (basic concepts, principles)
• knowledge of principles for maintaining systems

Conditions

• office-based format
• access to over 400 educational programs from SberUniversity for professional and career development
• flexible discount on mortgage loans, equal to 1/3 of the Central Bank's key rate
• extended voluntary health insurance, preferential insurance for family, and a corporate pension program
• free SberPrime+ subscription, discounts on products from partner companies
• referral bonus for recommending friends to join Sber's team.