Description
Our team is at the forefront of managing operational risks related to IT reliability. We are looking for a deep expert in IT service downtime risk management, operational reliability, and outsourcing, who will be engaged in developing and implementing best practices to prevent failures and minimize their impact on the business.
Your task will be to create and implement a methodology for qualitative and quantitative assessment of risks associated with the availability and continuity of critical IT services, including risks arising from outsourcing. Your work will become the foundation for increasing the resilience of the IT landscape, ensuring strict compliance with regulatory requirements, and making strategic decisions on operational risk management in the bank.
Responsibilities
Your tasks will include:
- creating and documenting methodologies for assessing risks of business process and IT service stoppages due to failures, outsourcing issues, and service level violations
- developing key risk indicators (KRI) for monitoring the reliability of operational processes and modeling potential financial losses and reputational damage from major incidents
- deep analysis of significant IT failures (Post-mortem analysis): studying root causes and implementing changes to risk models, performance indicators, and management methodology
- ensuring compliance of methodologies with all major regulatory norms of the Bank of Russia (in particular, requirements regarding outsourcing risks)
- consulting and training employees on downtime risk management, outsourcing risk, and operational reliability.
Interaction with departments:
- integrating risk management methods into the activities of IT service management (ITSM) groups, incident response, change control, information security, and business units
- methodological support for internal audit reviews and providing explanatory materials to employees and external auditors.
Requirements
We expect from the candidate:
- higher education (master's degree preferred) in: information technology, mathematics, statistics, economics, risk management
- work experience of 3-5 years in areas related to: operational risk management (in IT/banking), IT service management (ITSM), incident analysis, IT audit or business analysis in the IT/financial sector
- deep understanding of IT service management principles (ITIL), operational reliability, operational risk management, and relevant regulatory requirements of the Bank of Russia (779-P, 850-P, 716-P)
- confident command of statistical methods, probability theory, building risk assessment models, experience with data analysis tools
- ability to clearly and structuredly describe complex methodologies, policies, and procedures
- systematic and analytical thinking for decomposing complex IT processes, identifying vulnerabilities and points of failure
- ability to "translate" complex technical and methodological concepts into understandable requirements and recommendations for IT teams, risk managers, and the business
- knowledge of English at a level sufficient for reading professional literature.
Will be a plus:
- experience in implementing or working with methodologies in business continuity management (Business Continuity Management), reliability (SRE principles), or IT outsourcing risk assessment
- certifications in risk management (FRM, PRM), IT service management (ITIL), audit (CISA), or business continuity
- practical experience with GRC systems, ITSM platforms (e.g., ServiceNow), or specialized software for incident monitoring and analysis
- experience in quantitative assessment of operational risks (AMA, SMA) or scenario analysis
- understanding of critical IT system architecture and high availability principles (High Availability, Disaster Recovery).
Conditions
What we offer:
- comfortable modern office near Kutuzovskaya metro station
- opportunity to choose a convenient schedule – office/hybrid
- annual salary review, annual bonus
- corporate gym and relaxation areas
- more than 400 educational programs from SberUniversity for professional and career development
- extended private health insurance (DMS), preferential insurance for family, and a corporate pension program
- a more favorable mortgage up to 7% for every employee
- free SberPrime+ subscription, discounts on products from partner companies
- referral bonus for recommending friends to join the Sber team.
