International luxury e-commerce**
An international e-commerce company in the premium home and interior goods segment is looking for a Sales & Client Relations Manager who will be responsible for sales and support of international clients.
The main client base is the USA and the UK, so we need a specialist with confident English and experience communicating with an international audience.
We are looking for a self-reliant specialist with experience working with clients in the premium / luxury segment, who can understand client needs, provide professional consultation, form personalized offers, and manage the deal from the first contact to final delivery.
Responsibilities
- Handling incoming client inquiries, primarily from the USA and the UK, via email, WhatsApp, website, and other channels.
- Consulting private and B2B clients.
- Identifying needs and selecting suitable products, collections, and brands.
- Preparing personalized and commercial offers.
- Managing the full deal cycle from the first contact to payment and delivery.
- Following up on open offers and client requests.
- Developing repeat sales and long-term client relationships.
- Creating comprehensive offers and cross-selling between categories.
- Handling large and non-standard orders.
- Coordinating interactions with suppliers, logistics, and other process participants.
- Monitoring order statuses and timely informing clients.
- Resolving client issues and non-standard situations.
- Managing clients and deals in CRM.
Requirements
- Experience as a Sales Manager / Client Relations Manager / Account Manager or in a similar position for at least 2 years.
- Experience in international e-commerce, luxury retail, premium interiors, furniture, fashion, jewelry, hospitality, or a comparable segment.
- Practical experience in sales and client service in the high-price segment.
- Experience working with international clients, preferably from the USA and the UK.
- Understanding of premium / luxury customer service principles.
- Experience managing a client through all stages of a deal.
- Experience working with CRM.
- English proficiency of Upper-Intermediate / B2 or higher.
- Good written English and confident communication with international clients.
- Ability to identify client needs and create personalized offers.
- Ability to manage multiple clients and deals simultaneously.
- Practical experience using ChatGPT, Gemini, Cursor, and other modern AI tools in work.
- Responsibility, organization, and attention to detail.
Advantageous
- Experience working with affluent private clients and professional buyers.
- Experience working with designers and architects.
- Knowledge of premium / luxury brands in the tableware, interiors, furniture, or décor categories.
- Experience with large custom orders and project sales.
- Understanding of international logistics and specifics of international shipping.
- Additional foreign languages.
Conditions
- Remote work.
- Full-time employment, 5/2 schedule.
- Primarily working with clients from the USA and the UK.
- Fixed salary + performance-based bonus related to sales results.
- Working with premium / luxury products and leading European brands.
- Opportunity to influence the development of the company's client service and sales.
- Opportunities for professional and career growth.
- Stable salary payments twice a month.
