Aurus has specialized in the development of software for corporate communications and contact centers since 2010. We develop our own products, some of which have no analogues in the world.
Due to the expansion of the sales department, we are opening a vacancy for Key Account Manager / Account Manager (B2B, telephony and contact centers).
We offer:
- Interesting and technically challenging projects.
- A strong, professional team. We do what industry leaders use.
- High-quality established production processes.
- Official employment from the first working day.
- Annual salary indexation.
- Work in a company accredited by the Ministry of Digital Development.
- Voluntary medical insurance from the first working day.
- Hybrid work mode (certain days working from the office).
- Cozy workspace in the Technopark of Novosibirsk Akademgorodok for office residents.
We will provide feedback at all stages of selection - from application to final interview.
Tasks:
- Develop sales of software solutions for telephony, recording, communication analytics, CC, and related products.
- Work with existing and new customers.
- Work through partners and integrators: search, development, joint meetings, funnel support.
- Engage with decision-makers and key stakeholders at the customer: IT, Head of Contact Center, Head of Client Service, Security, Procurement.
- Manage long sales cycles: identify needs, form an application scenario, coordinate presales, prepare commercial proposals, defend solutions.
- Participate in the formation of deal strategy and influence mapping.
- Control the sales funnel, deadlines, participants, and reasons for deal stagnation.
- Drive projects to pilot, contract, and expansion stages.
Requirements:
- Ability to navigate the market of contact centers, corporate telephony, UC/CC, understanding of major vendors and solution classes.
- Familiarity with the contact center architecture at a basic operational level: telephony, routing, operator workstation, recording, QA, WFM, speech analytics, CRM integrations, security, recording storage.
- Ability to understand the difference between a vendor, integrator, telecom operator, platform developer, cloud service.
- Be systematic, able to manage a long sales funnel, develop a client development plan and a deal action plan.
- Knowledge of English and/or other foreign languages, athletic achievements (past or present sports experience), military service are welcomed.
Sales:
- Experience in project-based B2B sales.
- Experience with long sales cycles.
- Experience working with multiple stakeholders.
- Ability to form proposals tailored to the decision-maker's role.
- Ability to negotiate not only on price but also on business objectives.
Partner Management:
- Ability to develop partners, not just "hand over leads".
- Ability to influence without formal subordination.
- Ability to conduct joint meetings and retain the partner in the deal.
- Ability to explain to the partner who, when, and how to sell the solution.
