Account Manager at AgileFluent | Career Stream
What you will do
- Client onboarding and team selection (select a team, create a chat, provide materials and access, connect experts and research analysts, organize replacements)
- Manage the client and be their main point of contact (track progress against stages and deadlines, engage them, prevent stalling, answer questions during the workday, maintain warm and transparent communication)
- Work with risks (notice red flags before the client does, resolve incidents quickly and independently, escalate complex cases in a timely manner)
- Gather feedback and manage final stages (request feedback and pass it to product and marketing, collect offers, process pauses, returns, and payments under ISA)
- Upsell and development (notice when additional products (English, career sessions, etc.) are relevant to the client and offer suitable options)
- Maintain process order (update statuses and databases, manage spreadsheets and backlogs, bring follow-ups and insights to the team, participate in improving processes and products)
You are a good fit if
- You already have 1-2 years of experience as a Customer Success/Account Manager
- You are responsible and attentive: you meet deadlines clearly, quickly grasp instructions, but also propose your own creative solutions
- You are not afraid to talk to the client (including on a call), even if they are upset or negative — you know how to listen calmly, de-escalate tension, and reach an agreement
- You enjoy communication and can build warm yet structured relationships — you write clearly, correctly, and understandably, easily conveying your thoughts
- You have experience with Notion, Airtable, easily learn new tools and services, including AI, and use them in your work for acceleration, automation, and creativity
- Your English level is B1 or higher
Work schedule and workload
- Remote, full-time, work starts no later than 9-10 AM MSK
Why AgileFluent?
- A team with an international background, working with great colleagues in a supportive atmosphere
- Our clients are top specialists with extensive experience
- Paid vacation of 4 weeks per year
- Corporate business English club
About us
We are AgileFluent — we help build careers and train English for work. With our help, over 1000 IT and Digital specialists have already received offers in foreign currency with remote work and relocation options. We are looking for an Account Manager — a person who guides the client from the moment of payment to the completion of the product and becomes their main point of support throughout the entire journey.
How is the selection process?
- Send your CV and a short motivation letter to the head of operations, Sasha, via Telegram @sashapotem
- A short test task, up to 1 hour
- Interview with the head of operations, Sasha, and the career stream lead, Lyubaya
- Final interview with future colleagues from the account department
