About the team
Avito Rabota is the largest resource for job search in Russia for mass professions ('blue-collar workers') — every year over 1.5 million employers post their vacancies on Avito. Our ambition is to become the market leader in job and talent search, making it easier for employers to find the perfect candidate and for job seekers to find their dream job.
We are looking for a Head of SMB (Small and Medium Business) Sales who will take full responsibility for building, developing, and scaling sales. SMB is a strategic growth driver for us, and the role involves influencing strategy, product, and technology, as well as being responsible for revenue growth and the active customer base.
You will be responsible for:
- Scaling the telesales channel as the primary channel for working with the SMB segment;
- Restructuring the organizational structure and operational processes: customer service, customer rotation, offers, customer base preparation, etc.;
- Building a system for evaluating sales effectiveness;
- Developing technological tools together with the product team;
- Effectively managing expense items.
We expect you to have:
- At least five years of experience managing remote sales teams serving SMB clients and managing a team of functional managers;
- Experience setting up a customer interaction system (10 thousand customers per month);
- Proven experience transitioning from a classic sales model to a highly automated sales model;
- Managed teams of 60+ people with an outbound communications system;
- Acted as a customer for product and marketing;
- Implemented sales performance metrics;
- Proficiency in English at an Upper-Intermediate level or higher.
It would be great if you have:
- Managed a trade marketing team.
Working with us means:
- Building a strategy for working with SMB segment customers and directly influencing the business growth of Avito Rabota;
- Transparent processes, powerful infrastructure: conversation transcription, ML-auto-tasking;
- Access to the largest SMB audience in Russia and the ability to leverage Avito's accumulated experience and technological tools;
- Dedicated product and technical resources for implementing necessary changes;
- Extended voluntary health insurance (VHI) including dental, life insurance, and travel insurance;
- Lunch compensation, free morning breakfasts, fruits, and drinks in the office;
- Internal training courses and a personal budget for external training;
- Hybrid work format: the ability to work from home and the office;
- Everything needed for comfortable work: equipment, software, accessories;
- Yoga, gym, corporate doctor, and massage therapist in the office.
