Yandex Crowd Telemarketing Team Lead

Yandex Crowd is a major infrastructure service within Yandex. We implement crowdsourcing to scale business processes (data labeling, content moderation, field research, testing) and build internal product functions (customer service, telemarketing, localization and documentation). We launched the Yandex Tasks crowdsourcing platform, participated in the launch of YandexGPT, the rollout of Search in Kazakhstan, teaching Alice Arabic and even whispering — and in many other Yandex projects.

Our team helps other Yandex services grow and increase sales. We are looking for a professional who can take our telemarketing service to the next level.

What tasks await you

Team Leadership You will be responsible for defining the channel development strategy for up to two years, considering modern sales trends and technologies. Planning financial and operational targets based on set goals. Ensuring transparency of all processes, building and visualizing reports using current analytical tools.

Project Management You will manage sales projects by implementing innovative approaches and utilizing AI capabilities to increase efficiency. Executing resource and sales plans, optimizing processes with the latest technologies. Enhancing channel effectiveness by applying advanced methods and tools. Automating processes using modern solutions, including AI and machine learning.

Communication with Customers and Partners You will negotiate with potential customers and facilitate channel scaling, build relationships with customers and partners, and increase their loyalty to Yandex Crowd. You will expand the base of internal customers and build the service sales funnel within Yandex, as well as create an effective account management system for existing and new customers.

We expect that you

• Have led a telemarketing direction with a team of more than 100 people
• Can manage a sales funnel and apply modern methodologies to increase conversion
• Know current trends in sales and telemarketing, follow the development of new technologies and can apply them in practice
• Possess skills in working with AI tools and understand how they can be used to optimize workflows and improve sales efficiency
• Are capable of solving complex and abstract tasks: decomposing them, turning them into concrete steps and seeing them through to results
• Are ready to work independently, defend your point of view and make informed decisions
• Confidently work with data and reports, know how to digitize work processes
• Know how to generate and test hypotheses, implement the most effective solutions considering the latest technological trends
• Can become a leader and inspire the team to achieve high results

Will be a plus

• Have developed and launched projects from scratch
• Can develop technical infrastructure solutions and create technical specifications
• Are familiar with advanced IT solutions that can be integrated into telemarketing processes