About the Team
Avito Auto is one of Avito's key businesses and the No. 1 service for used car sales in Russia, used daily by over 6 million people. Our platform hosts 70% of all car sale listings in the country, and 57% of car owners find their buyer here. We recently launched "New Cars" — a young but fast-growing business set to become a market leader in new car sales.
Our vision is to give every user the opportunity to buy a new or used car safely and conveniently.
We are looking for a Lead Generation Platform and Call Center Manager — a strong leader who can launch a new business model for Avito Auto and drive its growth.
The lead generation platform is a new internal service that segments the vertical's audience and directs each user along the most suitable product path within Avito Auto's wide range of products.
You will be responsible for:
- Managing the launch and development of the lead generation platform: developing a prototype, ensuring its implementation and scaling, coordinating the work of dedicated product, development, analytics, commercial, and call center teams;
- Managing the growth and efficiency of the lead generation platform, including the number of attracted and successfully onboarded users, unit economics, quality metrics, automation, and implementation of AI solutions;
- Identifying new growth opportunities and user acquisition channels for the Auto lead generation platform beyond Avito, including external data and traffic sources;
- Formulating the strategy and operational plan for the lead generation platform for key Auto businesses — New Cars, Used Cars, Commercial Vehicles, and transactional services;
- Managing Avito Auto's unified call center, including its operations, strategy, development, goal-setting, and team performance metrics;
- Developing and overseeing a vendor management system — external call centers and data sources — being responsible for their growth, quality metrics, and unit economics.
We expect you to:
- Have at least five years of experience as a project manager or department head in technology or fast-growing companies;
- Have experience managing or coordinating cross-functional teams;
- Be able to build hypotheses and make effective decisions based on data and under conditions of incomplete information;
- Be able to launch new projects and initiatives from scratch, identifying opportunities for their exponential growth;
- Be able to deeply immerse yourself in product logic, formulate potential user scenarios, and work closely with product and development teams;
- Understand the principles of managing online and/or offline operations, including operational efficiency, quality, and unit economics metrics;
- Have experience managing external operational contractors, including commercial negotiations, managing quality metrics through SLAs, and dynamically distributing workload among vendors.
It would be great if you:
- Understand the structure and practices of the automotive market, basic principles of big data models;
- Have experience automating operational processes using AI solutions;
- Understand the operational logic and technical aspects of a call center.
Working with us means:
- An ambitious and talented team ready to support your initiatives;
- Access to modern tools and technologies for business development, product development, marketing, and sales;
- Broad opportunities for professional and personal growth, implementation of ambitious projects;
- Powerful hardware, additional monitors, and everything needed for productive work;
- Healthcare: from day one, you will have voluntary health insurance with dental coverage; a therapist and masseur are available at the office;
- Hybrid work format with the opportunity to combine working from home and the office;
- A beautiful and comfortable office two minutes from Belorusskaya metro station: panoramic views of the city center, spaces for focused work, relaxation areas, and hammocks;
- Sports activities: two gyms with equipment and showers, yoga classes, and discounts on fitness memberships.
