Job Description:
We are looking for technical support engineers to join our team who will help ensure the uninterrupted operation of cash systems and equipment in enterprises. The position involves a shift schedule and opportunities for professional development for candidates with experience or interest in technical support.
Key Responsibilities:
- Providing remote technical support (via phone calls) and monitoring the operation of cash systems and equipment in enterprises;
- Prompt resolution of technical issues, interacting with enterprise employees to eliminate malfunctions;
- Maintaining reporting and knowledge base for emerging incidents;
- Ensuring accurate and timely transfer of information about problems to prevent incidents;
- Escalating complex incidents to specialized support teams;
- Interacting with related company departments;
- Fulfilling Service Level Agreements (SLA).
Our Requirements for Knowledge and Experience:
- Technical education;
- Experience in technical support (desirable, but not mandatory);
- Knowledge of the operating principles of cash equipment and the IIKO cash system will be an advantage;
- Ability to work in a team, desire to solve tasks promptly and with high quality;
- Striving for development and continuous improvement of one's skills and work methods;
- Ability to express one's thoughts clearly and logically;
- Analytical mindset;
- Readiness for 24/7 work on a shift schedule;
- Knowledge of scripting languages (desirable, but not mandatory).
Full-time employment.
