The online school Tetetrika is looking for a Head of Mini-Group Operational Support, who will be responsible for client service in mini-groups.
What you will do:
- Control the KPI performance of departments and achievement of target indicators: CSAT, payroll costs, process costs, departmental profitability;
- Develop and implement solutions to improve the efficiency of the direction;
- Identify bottlenecks in processes and formulate proposals for their elimination - including through automation and optimization of workflows;
- Identify growth points in business processes and take action to improve them;
- Manage a team consisting of three departments.
Candidate expectations:
- At least 3 years of experience as a Head of Client Service/Operations in the B2C sector;
- Successful experience with CSAT, payroll costs, process costs, and departmental profitability metrics;
- Experience managing remote and in-office teams;
- Ability to analyze and build business processes aligned with company goals;
- Experience in EdTech will be an advantage;
- Willingness to delve into user problems and find the ideal solution;
- Higher education.
What they offer:
- Employment in accordance with the Labor Code of the Russian Federation in an accredited IT company;
- Hybrid work format with a flexible start of the workday (from 9:00 to 11:00);
- Voluntary medical insurance with dental coverage after 3 months of employment;
- Opportunity for employee and their children to study at Tetetrika with a 50% discount;
- Corporate discounts from partners;
- A cozy office within walking distance of Kurskaya metro station in the Artplay creative cluster.
Hiring Process:
- Interview with a recruiter;
- Interview with the deputy director;
- Final interview with the directors;
- Offer.
