Responsibilities:

• Monitor compliance with hotel standards
• Analyze guest feedback and track the hotel's reputation, develop proposals for improving the quality of hotel service
• Provide necessary reporting to the Operations Director
• Conduct an audit of the quality of guest catering, the condition of guest and service premises, the room stock, and the hotel territory
• Conduct individual interviews with subordinate employees to discuss current tasks

Requirements:

• Confident knowledge of the laws and other regulatory legal acts of the Russian Federation
• Knowledge of the rules for providing hotel services, organizing the activities of the guest reception and check-in service, and other hotel services
• Knowledge of the security system organization, the alarm system, and rules for working with them
• Knowledge of labor legislation, internal labor regulations, labor protection and fire safety rules
• Proficiency in foreign languages will be an advantage